I have over 2+ years of experience in SAP,HR Operations Process with extensive knowledge in forms, documents, policies & procedures. A result driven individual with ability to work efficiently in team or independently to meet and exceed business as well as customer needs.Hereby attaching my Cover letter and Resume Kindly verify it and let me know if my profile suits any organisational requirement abroad.

I am currently in need of a AU Visa to relocate there.

ROBSON FRANCIS

House No. 9/648A,

Fort Cochin,

Kerala 682002,

Email: Robson5322@gmail.com India +91 9496823462

To secure a position where by hard work, dedication and the ability to acquire new skills that will advantage any company I work for.

Overall Experience : 28 Months in ITES/BPO (HR and SAP Operations)

1. Burndy Technologies LLC

Job Title : Associate Operations (Hubbell)

Duration : June 2013 – Current

 Order Management:

• Process the orders received from the Hubbell Sales team into the SAP queue from different regions.

• Verify the quality assurance and process the sign off to the production team.

• Assist the onshore team in processing their requirements.

• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.

• Manage all communication with all sales department order and process all customer orders and shipment of products.

• Ensure sharing of best practice among the team to drive efficiency and manage the backlogs.

2. Sutherland Global Services

Job Title : Operations Specialist (Intuit CG Tactical Operations)

Duration : October 2012 – May 2013

 Centralized Operations:

• Monitored real time data and made time adjustments to ensure service levels are being met across 11 customer service/sales sites.

• Responsible for all aspects of analyzing staffing and service levels globally for approximately 3000 employees in 9 call centers and 6 time zones.

• Answer business operations questions from all levels of management and make recommendations to improve service level while reducing cost.

• Facilitate weekly meetings with Intuit Clients, all levels of Management

• Providing the interval wise report with performance details of the queue and uploading the FTP files into the client side server.

• Maintained relationship with Intuit and acted as a resource to various sites.

• Performed analysis of all daily operations activities.

• Intuit - Turbo Tax CG Tactical Operations

• AT&T

• McAfee

• Acer

• Blackberry

• COX Communications and Equifax.

 Intuit/Centralized Operations (COPS):

• Utilized Interactive Intelligence (ININ)/Oracle for On-boarding/Monitor Real-time/and to generate reports

• Utilized Avaya CMS Supervisor to monitor Real-time/generate reports

3. XEROX

Job Title : Process Associate (HR Deduction)

Work Experience : 14 months

Duration : August 2011 – October 2012

• Creating, updating and executing complex operational procedures using advanced tools, while applying strong analytical, technical, theoretical and conceptual skills to perform research and analysis for the onshore team, clients like Chevron ,Ford ,Sony.

• Systematically communicating and corresponding with the onshore team, clients and vendors.

• Adding, modifying and deleting Benefit options based on the requirements or preferences made by participants due to life event changes, on premium amounts, on active work years with company, or during the Open Enrollment season.

• To perform Quality analysis of mainframe files. In case of any erroneous data, querying the Sybase tables for the correct information and making the necessary updates to the files.

• There are various other data extracts that serve as input during the generation of the final output file whose quality analysis is performed.

• This whole process involves extensive analysis work on Mainframe Files and the comparison between the Input Data present in the Sybase database and the Output Mainframe Files and also working out the Payroll file for client’s.

• Completed the Validation and Cross checking of Vendor applications within the time frame allotted and achieved 100% accuracy and turnaround time.

 My Sql Database – For pulling up the records of employee’s from the client server.

 Citrix - Provides access to all kind of tools to cross check the file data.

 Health & Welfare data – This tool is used to pull the details of the employee’s with the complete details including SSN, Deductions, and Coverage Details.

 Main Frame – Tool for uploading the duly processed file and to assure that it’s been received on client server.

• Assisting the new hirers for their work related issues.

• Received recognition as a Good Team Performer.

• Participated in Soccer tournament at College level 2010.

• Part of Avaya ID Management Team.

Qualification College/University Year of Passing Percentage

MBA IIBM Delhi Pursuing

B.Com Sienna College of Professional Studies 2011 60%

XII Santa Cruz H.S.S 2008 60%

X Aasia Bai H.S.S 2006 75%

• Knowledge of MS Word, MS Excel, PowerPoint, SAP, Internet Applications.

• Extremely well versed on Citrix Application.

• Expert in different Operations Platforms such as Intuit Turbo Tax, AT&T Mobility, United Online Insurance, Private Label, Equifax.

• Microsoft Certified Professional Developer.

• Worked on Avaya ID Management Team for the processing the requests to manage Avaya ID’s; which also includes the skilling for the agents.

 Date of Birth : 02-07-1990

 Gender : Male

 Father name : K.V Francis

 Nationality : Indian

 Marital Status : Single

 Religion : Christian, Latin Catholic

 Languages Known : English, Hindi, and Malayalam.

 Permanent Address : 9/678 A

Kottathu Villa,

Pandikudy Road,

Mattanchery P O, Kochi 682002

Kerala. India

Listening to Music, Travelling, Riding Bike & Photography.

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief

Place : Kochi

Date : Robson Francis

honest, cool, and Looking for a honest man

My resume and the fact that I haven't had work experience in Australia

I'm a firefighter/paramedic with a mix of structural and wildland fire experience. I have been a paramedic for right at six years now. On the EMS side of things, I have done emergency response in very rural mountainous areas to critcal care inter-facility transfers.  On the fire side of things I have four summers of wildland firefighting, from helicopter and engine fire crews to being on a hotshot crew to fuels work. With structural firefighting I have done mop-up, to defensive fire tactics to chimmey fires etc.

I have no access to the Australian job market other than what is available through linkedin. I'm trying to make contacts through linkedin however it has been slow going and just trying to figure out what are good companies to apply to and which are not.

MICHAEL DAVID ALLEN

XXX-XX-XXXX

United States of America

GS-04 (temporary positions)

N/A

Yes

OBJECTIVE

Agency

Forestry Aid/Fire, GS-XXXX-XX

Announcement #: XXXXXXX

PROFILE

 Over 8 years operations experience in fire protection, emergency response and disaster preparedness.

 Well versed in all firefighting logistics, equipment, safety procedures and attack methodologies.

 Strong training skills with ability to communicate complex concepts in clear, concise manner.

 Demonstrated expertise in coordinating fire service management programs for federal lands.

 Diplomatic demeanor, building cooperative relationships with internal and external staff.

 Well organized, able to manage multiple projects while attending to all details.

 Effective problem solver with ability to quickly assess and correct issues.

 Highly self-motivated; believes internal principles dictate performance.

FEDERAL EXPERIENCE

U.S. DEPARTMENT OF AGRICULTURE 08/2013-10/2013

U.S. Forest Service, Six Rivers National Forest, Zenia, CA $13.41/hour

Supervisor: Kevin Reese/ Engine 43 Captain 707-923-9699 40 hours+/week

Crew member of Engine 43 a type three engine that provides fire suppression from small I.A. for the Zenia-Kettenpom area to water supply and hose lays on larger fires. Engine 43 is available state wide as well as nationwide for fire assignment wherever needed. Has a two stage pump for volume and pressure, and can pump 250 G.P.M . Besides providing wildland fire suppression engine 43 also provides vehicle fire suppression.

*Put together multiple hose packs

*Participated in mock fire scenarios and hose lay drills

* Helped with daily engine checks and other morning chores around station

*Helped with station improvement projects when not on fires

*Did everything from hose lay to line dig to mop on when on fires.

U.S. DEPARTMENT OF AGRICULTURE

U.S. Forest Service, Six Rivers National Forest, Mad River, CA 04/2013-08/2013

Supervisor: Nick Lyvers/ “B” Squadboss 707-574-6866 $13.41/hour

Forestry Technician, GS-0462-04 40 hours+/week

Member of Mad River IHC providing suppression on small I.A. to large campaign fires by digging hand line to burn out/ back burn operations. Fuel type is heavy timber (ponderosa pine, Douglas fir etc.) in Six Rivers N.F. with elevation ranging from 2000-4000 with costal influences. Mad River IHC willing to accept fire assignments in the most difficult terrain, and hike in to start line digging operations and sawyers out front of line scrape. Mad River IHC was on fire assignments from Six Rivers N.F. to San Bernardino N.F during the course of the 2013 fire season.

*Part of the line scrape using a chingadera

*Swamped when asked to help out.

*Helped Mad River hand crew pass the IHC review and become Mad River IHC

*EMT in charge for B Module

*Haz-Mat FRO certified.

* Weekly PT including hiking around the compound to running to calisthenics.

U.S. DEPARTMENT OF THE INTERIOR 05/2012-10/2012

Bureau of Land Management, High Desert District-High Desert Helitack, Rawlins WY $13.41/hour

Supervisor: Justin Dunklee, (307) 328-7106 40 hours+/week

Range Technician, GS-0455-04

Provided initial attack through a size up by reconnaissance of fire and dropping off helitack personnel to suppress fire. Through digging hand line with a variety of hand tools and chainsaw used when needed. Including bucket work if needed to crew shuttles to cargo being dropped to support firefighters on the ground. The high desert district encompasses 22 million acres of both federal and private high-altitude desert lands. This fuel type runs from sage brush, mountain shrubs, aspen and conifer trees.

* Did safety briefing for all passengers before helicopter launched.

* On larger fires provided logistical support through reconnaissance, mapping, and acreage of fire. Slung cargo up to fire line, backhaul off fire line, and crew shuttles.

* Manned remote helispots on larger fires to coordinate logistical support. Helitack personnel on the ground coordinate with the pilot via radio to make sure cargo is dropped off were needed.

* If not needed for helitack duties than helitack personnel are then sent to the fire line. This can be digging line for direct fire operations. Or can be patrolling the fire line looking for hotspots and mop up/cold trailing.

* Had multiple drills to ensure speedy hook up of 144 or 180 gallon bucket as needed for fire suppression operations.

* Made sure hand tools and chainsaw are sharpened/rehabbed ready to go.

* Coordinated via radio with pilot where to drop the water and accuracy of the bucket drops.

U.S. DEPARTMENT OF THE INTERIOR 05/2011 – 09/2011

Bureau of Indian Affairs, Ute Mountain Agency-Ute Mountain Helitack, Towaoc, CO $11.95/hour

Supervisor: Rawley Holiday, (970) 565-4789 40 hours/week

Forestry Aid, GS-0455-03

Provided initial attack, suppression of larger fires, support of management ignited fires, patrolling, and protection for over 800,000 acres of high-altitude desert lands. Maintained knowledge of how to operate around a helicopter safely did safety briefing for passengers before boarding helicopter. Manned remote helispots to coordinate cargo drop off, pick up backhaul, and other logistical support as needed.

• As a member of initial attack handcrew, extinguished flames and embers to suppress fires, using hand tools and bladder bags for mop up.

• Completed multiple assignments on a variety of fuel types (grass and timber), terrain features (including mountainous terrain), and weather conditions (windy, hot, and dry).

• Felled trees, cut and cleared brush, and dug fire line, utilizing pulaski, chainsaws and rouge hoes.

• Used and maintained hand tools and chainsaws. Had multiple drills for speedy hookup of bambi bucket to helicopter. And cargo nets to ensure readiness for fire suppression activities.

• Used hand lines, garden hoses, bucket drops, and bladder bag for fire suppression.

• Maintained contact fire dispatchers at all times to notify them of the need for additional firefighters and supplies, and updates in changes the fire made. Maintained contact with the helicopter via radio about the accuracy of the bucket drop and about how many are needed.

U.S. DEPARTMENT OF AGRICULTURE 05/2010 – 10/2010

U.S. Forest Service, San Isabel National Forest, Canon City, CO $11.95/hour

Supervisor: Alfonso Montoya, (719) 269-8733 40 hours/week

Forestry Aid, GS-0462-03

Performed on-the-line wildland firefighting involving the containment, control, suppression, or use of prescribed and wildland fire in forest with over 1,120,000 acres of mountainous land. Served as a squad member on a fuels crew and a member of San Isabel Regulars a type 2 initial attack hand crew. Participated in general crew operations as well as responded to initial and extended fire attack.

* Maintained excellent physical ability, with experience that included hiking into remote areas and over steep terrain to complete projects and respond to wildfires.

* Maintained and operated chainsaws, including: bucking, limbing, brushing, swamping, and working on fuels project works.

* Performed fire line construction including digging hand line to guidelines given by squad boss, working with different hand tools and chainsaw if needed.

* Operated bladder bag for mop up and cold trailing of fire, while maintaining efficient operational performance.

* Maintained and utilized hand tools such as mcleoad, pulaski, combi tool, rouge hoes.

U.S. FISH AND WILDLIFE SERVICE 03/2010 – 05/2010

Quivira National Wildlife Refuge, Stafford, KS $11.95/hour

Supervisor: David McCauley, (620) 486-2393 40 hours/week

Range Aid-Fire, GS-0455-03

Served as engine crewmember on a type six engine assigned to suppress the full range of prescribe fire and wildland fires across approximately 8,000 acres of wetlands. Mutual aided with county fire departments for fire suppression off refuge lands. Ensured operational readiness of all firefighting equipment, safety gear and vehicles, performing maintenance and testing on regular schedule.

• Utilized knowledge of fire line construction. Used pumps and engines, and performed hose lays using appropriate nozzles and nozzle adjustments in the effective use of water and additives.

• Completed direct and indirect line construction, hand tool use and maintenance, quality control, cold trailing, and cup trenching.

• Performed dry mopping, bladder bag pump use, hose lay and water use, bone-piling, working with bucket drops, and digging out stump holes.

OTHER EXPERIENCE

TRANSCARE AMBULANCE 01/2010 – Present

1815 Medicine Bow Court #2 Silt CO 81652 $15/hour

Supervisor: Susan Taylor, (970) 876-4017 40 hours/week

Paramedic

Critical Care interfacility transport service based in a mountainous area with broad geographic terrain. Provides patient care and drives ambulance when needed to. Calm patients and families with professional demeanor, providing practical information. Notify admitting hospitals of patient condition, treatments, and arrival times. Monitor patient throughout transport and corrected anything that needed to be done during the course of transport.

(Paramedic continued)

Administer pain relief via IV line, and interpreted EKG rhythm shown on the lifepak 12 monitor printed these strips out and handed a copy to hospital ER staff. Monitored IV medication drips to administer medications and fluids and monitor patients on ventilators to help assist breathing if needed during transport.

• Administer medications orally and intravenously, interpret electrocardiograms (EKGs), perform basic to advanced airway adjuncts up to endotracheal intubations if needed, and use lifepak 12 monitors and other complex equipment.

• Write up all case notes and report patient's history, condition and treatment to relevant hospital staff. and/or law enforcement representatives.

• Ensure that emergency care equipments is functioning properly and replace supplies in the ambulance used for transporting patients.

• Interpret requirements regarding definition of persons authorized to receive or view patient information according to HIPAA regulations, and protection against unauthorized view of data.

• Foster and maintain positive interpersonal relationships with diverse range of colleagues, EMS representatives, hospitals and the public.

WESTCARE AMBULANCE 09/2009 – 02/2010

231 North 7th Street Silt CO $16/ hour

Supervisor: Greg Bak, (970) 989-0084 40 hours/week

Paramedic

Westcare ambulance provided 911 EMS services along with Burning Mountain Fire Department that first responded to the towns of Silt and New Castle Colorado. Westcare ambulance is no longer a functioning ambulance agency as of June 30th, 2010. The interim director contact information is correct though. Administered advance life support and basic life support care at emergency scene in accordance with standing protocols per our medical director.

• Assessed injuries and made diagnoses, giving emergency medical treatment to patients who are ill or have life-threatening conditions.

• Stabilized patients as necessary. Applied emergency care per protocols and procedures for emergency transport including safe Stat operations.

• Effectively communicated with dispatchers or hospital ER personnel to provide information about situation, condition of patient and what has been done care wise for patient or to receive instructions for further treatment.

• Develop curriculum and manage standardized First Responder Training Program, providing instruction to EMT’s regarding emergency response.

• Apply splints, dress wounds, and started IV’s when possible for medication administration. Applied four or twelve lead EKG and interpreted the rhythm shown on the monitor on the lifepak 12 and printed out EKG strips and handed it to hospital ER staff.

Carbondale & Rural Fire Protection District 04/2011 –Present

300 Meadowood Drive Carbondale, CO 12 hours/week

Supervisor: Shift Captain 970-963-2491 Non-paid volunteer

Wildland Firefighter/Paramedic

Responded to wildland fires and EMS calls for assistance at vehicle accidents, medical emergencies, fire suppression rehab for firefighters and wild land fire response (grass and brush fires).

Provided timely and effective response to all emergencies. While maintaining strict adherence to fire fighting and EMS standard operating procedures and regulations. District covers the towns of Carbondale, Redstone, and Marble which covers parts of Garfield, Pitkin, and Gunnison counties.

• Suppressed, controlled and extinguished fires; located water supplies; laid out, connected, and maneuvered fire hoses; selected appropriate hose nozzles.

• Provided necessary medical care in accordance with established protocols for basic and advanced life support.

• Routinely drilled in monthly fire training on a wide variety of topics including vehicle extrication, rope and ladder drills, and various classroom training topics.

• Completed multiple mop-up techniques on grass fires. Performed line construction (direct and indirect), holding, and patrolling on small grass fires

• Built trust and respect in community. Worked with citizens to resolve complaints, listening to all involved parties, and implementing solutions to facilitate incident closure.

• Maintained accurate records and forms covering equipment, repairs, maintenance, inspections, and emergency response incident reports.

EDUCATION

COLLIN COUNTY COMMUNITY COLLEGE, McKinney, TX

Paramedic Diploma, 05/2007

GRAYSON COUNTY COLLEGE, Denison, TX

Associate of Science in General Studies, 05/2006

Huntington Beach High School, Huntington Beach, CA, diploma, 2001

CERTIFICATIONS

JOB-RELATED TRAINING

Firefighter Type One/Look Up, Look Down, Look Around/Portable Pump and water operations/S-131/133/211, 2013

Firefighter Type One/ IC 5 trainee

Basic Air Operations/ Helicopter Crewmember/S-270/271, 2011/

Intermediate Wildland Fire Behavior/S-290, 2010

Wild land Fire Chain Saws/S-212, “A” Sawyer 2010

Basic Wildland Firefighter/Basic Wildland Fire Behavior/S-130/190, 2009

Paramedic Class, 2007

Emergency Medical Technician Class, 2002

EEO/Diversity Awareness Training, re-occurring annually

COMPUTER SKILLS

Microsoft Word/Outlook

Proprietary patient database systems

Advanced Internet Research